Sometimes when things go wrong a person comes along to make
things that seemed so difficult appear simple. Such happened
to me when all seemed lost. My Rogers email just stopped receiving
messages. I could send but not receive. I never knew who wanted
to see me. Blank wall. No matter what I tried I got nowhere until
the Leonards offered help. Rob and Michael Leonard…father and
son. Both computer literate. But both could not understand
my failures to receive emails.
EPISODE 457 HELP WHEN THINGS WENT WRONG
alan skeoch
Oct. 19, 2021
“Alan, I think we should convert to gmail.”
“But that means a new learning curve.”
“Right. But I will help you through the hoops.”
I am 83 years old. Michael is 16 years old. Quite an age
gap. A gap that is not bridged very often. Michael took
my seat at my computer. Turned to me and said.
“Show me how write your stories…the technical stuff. What
buttons do you push.? How do you move pictures from your
photo library to your scripts.?
I will help you move everything
to gmail.”
And so began a 14 day Q and A. Normally, because of my age, I would
be the lead and Mechael the follower. Not in this case.
“Well. Alan, maybe I should write notes on stickies that you can
fasten to your computer in case you miss a step or two.”
Normally, 16 year old boys call me 'sir' or 'Mr. Skeoch' or do
not talk to me at all.. Michael called me 'Alan' as he helped me
through the hoops. I am amused and appreciative.
Notice all those pink stickies. They are instuctions in simple English.
“Now, Alan, what went wrong today?”
In the end the dark clouds began to disperse and a new day dawned.
alan skeoch
Oct. 19, 2021
P.S. TO top it off, both the Leonards serenaded me on
my 83rd birthday.